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Families First Program

For partners and spouses of school heads. Registration for the conference and pre-registration for this event are required.
Families First Tour: Disney’s “Business Behind the Magic” Behind the Scenes
Wednesday, February 26, 1:00 – 4:00 PM
**SOLD OUT** Ticket Price: $75
Room: Australia 2
Wear comfy shoes!

In addition to creating a magical environment for guests from around the world, Walt and Roy Disney mastered the art of business. In the end, they determined that creativity/innovation; leadership excellence; quality service; brand loyalty; and selection, training and engagement, were the five key principles that would forge an invaluable formula for success.  

Now you have the unforgettable opportunity to go behind the scenes and experience firsthand the time-tested Disney philosophies at one of the leading business operations in the world.

This three-hour tour features the five core principles taught by the Disney Institute and shows how they come to life each day at the Walt Disney World® Resort for cast members and guests. You will explore the following locations:
Textile Services: Visit a state-of-the-art laundry facility, one of the largest in the world, to see how committed, responsible, inspiring leaders are able to motivate a team to achieve amazing results.
Epcot® Cast Services: Experience the “Backstage” area from a cast member perspective. See how the Walt Disney World® Resort creates a supportive environment for the cast members as they prepare to go on stage. Discover the important role backstage areas play in creating a caring environment.
Main Street, U.S.A.®: Take a stroll through this turn-of-the-century walkway to better understand how we strive to exceed the expectations of our guests. Discover a tool that helps go beyond standard demographics to meet the needs, wants, stereotypes, and emotions of guests with innovative products and services.
The “Utilidor” System: Journey beneath the Magic Kingdom® Park to visit support systems designed to improve the experiences of cast members and guests alike. Discover how we use simple tools to engage and empower cast members to create lasting customer relationships that drive repeat business and brand loyalty. 

Families First Gathering
Thursday, February 27, 8:00 – 9:00 AM 
Friday, February 28, 1:30 – 2:30 PM
Room: Australia 2
Join fellow head of school partners and spouses to connect and reflect on the rewards and challenges of your public positions.
What to Expect When You’re Not Expecting It: Dare to Prepare for Unplanned Transitions
Thursday, February 27, 1:30 – 2:30 PM
Room: Australia 2
Vulnerable, isolated from our communities, and uncertain about our futures, school leaders facing unplanned transitions find themselves in unfamiliar personal and professional circumstances. Discuss the contractual, professional, and personal considerations that will help you prepare for a future we hope you won’t have to face.
Presenters: Gail and John Suitor, Boulder Country Day School (CO); Laurie Reider Lewis, Gunston School (MD); and Debra Wilson, NAIS (DC)


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